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denyy
answered Apr 27 '23 00:00
If you're experiencing an issue with a PrestaShop 1.7 module throwing a reset exception, it could be due to a compatibility issue between the module and PrestaShop.
Here are a few steps you can take to try and resolve the issue:
Make sure that the module is compatible with your version of PrestaShop. Check the module documentation or contact the module developer to confirm compatibility.
Check if there are any updates available for the module. If there are, update the module to the latest version.
Disable the module and check if the issue still occurs. If the issue goes away, the module is likely the cause of the problem.
Check the error logs in your PrestaShop installation to see if there are any more details about the exception that was thrown. This can help you narrow down the cause of the issue.
Try increasing the PHP memory limit for your installation. In some cases, a reset exception can occur due to running out of memory.
If none of these steps resolve the issue, consider contacting a PrestaShop developer or the module developer for further assistance.
Note that in some cases, a reset exception can be caused by conflicts between modules or with other custom code. Make sure to test the module on a fresh installation of PrestaShop with no other custom code or modules installed to see if the issue persists.
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